Tierra Underwriting Limited is a company registered in England & Wales (No. 09879221). Registered office address: Gable House, 239 Regents Park Road, London, N3 3LF. Tierra Underwriting Limited is an appointed representative of Pro MGA Solutions Ltd who is authorised and regulated by the Financial Conduct Authority under reference 770419. Tierra Underwriting Limited is registered in England and Wales (No. 09879221), registered office: Gable House, 239 Regents Park Road, London, United Kingdom, N3 3LF.
As an insurance intermediary, Tierra Underwriting Limited is permitted to arrange, bring about and conclude and assist in the administration and performance of insurance policies with respect to non-investment insurance policies. You can check these details on the FCA’s Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6788 for UK calls and +44 20 7066 1000 for calls from abroad.
Tierra Underwriting Europe BV is a company registered in Belgium with company registration No. 0753.977.337. Registered office address: Boulevard, Louis Schmidt 87, Brussels, 1040, Belgium. Tierra Underwriting Europe BV is subject to regulatory approval as an “Insurance Agent” by the Financial Services and Markets Authority, Belgium and the Financial Conduct Authority, UK.
(each and together “Tierra”)
This legal notice
This Legal Notice is correct as at 05 May 2021 and may be updated from time to time.
Our scope of service
Tierra Underwriting Limited is an insurance intermediary that, acting on behalf of one or more insurance undertakings, is mandated to accept coverage of risks and to write and manage insurance contracts in the name and on behalf of certain insurance undertakings.
Tierra does not act on behalf of the client.
Your duty of fair presentation
Your insurance is based upon the information provided to Tierra (and, in turn, the insurance undertakings in which Tierra writes on behalf of). You have a duty to make a fair presentation of the risk before your insurance is placed, at renewal and when varying or extending your policy in accordance with the terms of your insurance contract. This means all material representations must be true and you must disclose all material information or circumstances known, or ought to be known, to you to insurers in a clear and accessible manner. Material information is information that may influence the acceptance or assessment of your insurance by Tierra (and insurance undertakings).
Failure to make fair presentation may adversely affect your ability to recover a claim or the validity of your insurance and could mean that part, or all, of a claim may not be paid.
www.tierraunderwriting.com is a site operated by and containing information about the products and services offered by Tierra. “Tierra” and “Tierra Europe”, are the trading names for Tierra Underwriting Limited and Tierra Underwriting Europe BV, and each are entities within the Texel Group of companies.
The information contained in this website is for general information purposes only. The information is provided by Tierra and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other third-party websites which are not under the control of Tierra. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Tierra takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website does not contain advice regarding law or legal practice. It does however contain general information, some of which may concern law and legal practice.
Any legal information found on this website is given without any warranty.
We do not warrant that any legal information found in this website will be constantly available, or available at all; or
We do not warrant that the legal information found on this website is entire, absolute, true, up-to-date or non-misleading.
Always seek legal advice from an accredited source, and do not rely on this website as a source of legal information. This website is not an accredited source of legal advice.
This disclaimer does not:
I Prevent our responsibility for death or personal harm due to negligence
II Prevent our responsibility for theft or fraudulent fabrication
III Confine our responsibilities that is not accepted under befitting law
IV Prevent any of our responsibilities that may not be excluded under applicable law.
How to cancel
You may have a statutory right to cancel this policy within a short period. Please refer to your insurance policy for further details and contact us or your broker immediately if you wish to cancel your insurance policy.
Protecting your information
It is acknowledged by your company that, for the proper purposes of underwriting any insurances or making any claims, Tierra will be required pursuant to the general law to provide material information provided to Tierra by its clients, brokers, insurance undertaking, loss adjusters and others involved in the placement of such insurances, premium collections or handling of claims arising thereunder.
Personal data will be processed by Tierra as “data controller” in accordance with the EU General Data Protection Regulation 2016/679, relevant Belgian legislation (including the Framework Privacy Act of 30 July 2018) and, where applicable, the UK legislation (including the Data Protection Act 2018). If you have any queries, please contact the Managing Director at the address hereunder or refer to our Privacy Notice on www.tierraunderwriting.com
How to claim
Please refer to your insurance policy if you need to notify a claim. You should contact your broker or your insurer as soon as possible using the contact details detailed within your insurance policy.
Fees and charges
The insurance services purchased by clients of Tierra are subject to the following remuneration arrangements. Tierra receives usual and customary commissions or fees (and may occasionally receive fees in addition to commissions) for its services at inception and at renewal and on amendment if applicable, which are calculated as a percentage of the total premium and payable by insurers. In addition to such commissions and fees, Tierra may also receive investment income on fiduciary funds (generally insurance premiums or return premiums) temporarily held by it.
Clients with more specific questions about the remuneration received by Tierra in relation to their insurance should contact the Managing Director at the address hereunder, for any further information.
We are committed to providing a high level of service at all times. However if you have reason to make a complaint about our service you should contact the Managing Director at the contact details hereunder. We will acknowledge your complaint within three working days of receipt and explain to you how we intend handling it. Whilst we will endeavour to investigate all complaints immediately, we undertake to give you a written response to your complaint within twenty working days or, if further time to investigate the complaint is required, to update you with the progress and to agree with you timescales for resolution. If our response and/or resolution would not satisfy you, you may, under certain conditions, also file a complaint with:
Conflicts of interest
It is our aim to avoid any potential or actual conflicts of interest in our dealings with you. If a conflict does arise, we will advise you of this in writing and obtain your permission before proceeding. This agreement will not prevent us from agreeing to underwrite insurance for other clients who may be competitors of yours. In the event that we identify such a conflict of interest in our providing any services to you we will notify you as soon as reasonably practicable and where we are able to do so, agree how to continue to provide the services.
It should be noted that Tierra is a subsidiary within the Texel Group, which predominately constitutes other subsidiaries acting as an insurance broker in the UK, Europe, Singapore, and the US. Appropriate Chinese walls have been put in place to mitigate the risk of a conflict of interest, and to ensure that respective duties owed to clients and insurers by the relevant broking arms and Tierra do not conflict. Please contact the Managing Director using the contact details herein should you require further information.
Nothing in this agreement overrides or discharges our duty to act honestly, fairly and professionally, and in the client’s best interest, at all times. This agreement shall not override any legal or regulatory requirements which may apply to us prevailing from time to time regarding your insurance policy or the handling of claims.
For attention of the Managing Director
Tierra Underwriting Limited
Gable House 239
Regents Park Road
London, UK N3 3LF
Tierra Underwriting Europe BV
Boulevard Louis Schmidt 87
Brussels, 1040, Belgium
Telephone: +44 7895 203964
Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.